Refund & Cancellation Policy

This policy covers purchases of digital tokens on Welanto. Tokens are digital credits delivered instantly to your in-app wallet.

1. Digital goods

Because tokens are digital and delivered immediately, purchases are generally non-refundable once tokens are credited or used, except as set out below.

2. When we do refund

• Failed or duplicate transactions: if you were charged but tokens were not credited, or you were charged twice, we refund the affected amount.
• Unused tokens, technical fault: if a verified technical fault on our side prevented you from using tokens, contact us and we will review.

3. How to request a refund

Email support@welanto.com with your registered email, the transaction/payment ID, and a short description. Eligible refunds are processed back to the original payment method, typically within 5–7 business days, via Razorpay.

4. Cancellation

You can stop buying tokens at any time. A call in progress can be ended by either party at any moment; you are only charged for the minutes used.

5. Contact

support@welanto.com